HopeSync – Telehealth CRM for Patient Engagement

HopeSync is a program designed to help organizations communicate with their customers regardless of their location.

Problem and Solution

HopeSync includes an educational, professional and relational video that deals with the concern of each client. The purpose is to allow the client to get all the information needed (educational), hear a doctor or counselor talk about the subject (professional) and experience the story of someone who has been through the same situation (relational). HopeSync helps organizations meet these needs on the devices their customers use the most; either inside the organization's facility or outside of it. It allows them to send content, text messages and videos to their client's phone number or email and create personalized content within the program.

This was a challenging project from the beginning because our team needed to work hand by hand with the client’s dev team, understand the logic of the existing app and work in the integration of many new features like Chat Widget and Azure Services such as the Azure AI translator.

At this point, real-time conversations can be carried out with clients in other languages and everything is done automatically.

Our Customers

Features

  1. Organization List and Center Map
  2. Real time conversation
  3. Concern Trees
  4. Nurse Chats in several languages
  5. Video Chats
  6. Send videos and factsheets
  7. Prayer support
  8. Schedule messages
  9. Send email
  10. Send SMS
  11. Chat Widget
  12. Private notes implementation
  13. Notification Settings
  14. Infinite Worth Nurse Set-Up
  15. Manage Content
  16. Reports

Tech Stack

  1. Angular
  2. ASP.Net
  3. JavaScript
  4. SQL Server
  5. API Rest
  6. Twilio
  7. Bootstrap
  8. Azure Services (Azure AI Translator)